Background
Building a platform engineering practice is hard — and doing it alone is even harder. Teams regularly face architectural decisions, tooling choices, and operational challenges where the wrong call can cost months of rework. Masterpoint's Guidance service puts a team of senior IaC and platform engineering experts in your corner, available for both synchronous and asynchronous support. Think of it as having a specialized technical advisory team on speed dial.
Guidance is available as a standalone service and it is how we complete all engagements. It’s designed for teams that have the engineers to do the work but need expert direction to make sure they’re building things right.
What We Do
Masterpoint serves as your organization’s dedicated IaC and platform engineering subject matter experts. Our Guidance service includes:
- Twice-monthly working sessions where your team can bring questions, debug problems, run architecture reviews, and talk through strategy — these are hands-on sessions, not status calls.
- Asynchronous support via a dedicated Slack Connect channel — drop questions, share code snippets, or flag issues as they come up. We respond fast, and our longest turn around time is within one business day.
- Proactive research and recommendations tailored to your specific environment — whether it’s evaluating tools, reviewing architectural decisions, or identifying best practices for your stack.
What You Receive
Our Guidance service delivers ongoing, expert-level support to keep your platform journey on track:
- Two Scheduled Calls Per Month: Working sessions with senior Masterpoint engineers covering architecture reviews, code feedback, debugging, strategy discussions, and IaC workflow optimization.
- Dedicated Slack Connect Channel: Direct, ongoing access to your Masterpoint team for quick consults, code reviews, and issue triage between scheduled calls.
- Tailored Research & Recommendations: We do the homework on tooling evaluations, architectural decisions, and best practices so your team doesn’t have to reinvent the wheel.
- Continuity & Context: Your Guidance team knows your environment, your team, and your goals. No re-explaining every call — we pick up where we left off.
Benefits to Your Organization
By working with Masterpoint, your engineering team will benefit from:
- Fewer Wrong Turns: Get expert input before committing to architectural decisions, tooling choices, or migration strategies — avoiding costly rework down the line.
- Accelerated Team Growth: Upskill your engineers through hands-on coaching, code reviews, and best practice guidance — not just documentation they’ll never read.
- Faster Incident Resolution: When IaC-related issues hit, drop them in Slack and get expert triage before your next scheduled call.
- Sustainable Platform Practices: Build your platform the right way from the start — we help teams avoid anti-patterns, adopt proven workflows, and ensure their IaC and Platform programs scale with the organization.